The products offered on this website are not sold by the owner of the website, but by the seller. Therefore, when a product is purchased, a contract is concluded between the buyer and the seller. The owner of the website is not a party to this sales contract.
These general terms and conditions, which apply between the seller and the buyer, are provided here for convenience. Please note: these terms apply between the buyer and the seller and therefore cannot be enforced against the owner of the website.
If the seller is located in an EU country, Norway, Liechtenstein, or Iceland, the European distance selling rules apply. These rules include, among others, the following rights and guarantees:
The seller must provide the buyer with clear written information about costs, payment, delivery, and performance of the contract.
The buyer must receive the order within 30 days, unless another delivery period has been agreed with the seller.
If the item is no longer available, the seller must inform the buyer. Any advance payments must be refunded within 30 days, unless the seller provides a comparable replacement item.
The buyer has a right of withdrawal, meaning the buyer may cancel the purchase for at least 14 days without giving a reason. Return shipping costs are borne by the buyer.
ARTICLE 1 — DEFINITIONS
In these terms, the following words have the meanings set out below:
Website: The platform made available via the website, including all associated subdomains.
Website owner: The person or company that manages the website.
Buyer: The person who purchases products through the website.
Seller: The company that, either as a manufacturer or trader, sells products to the buyer.
ARTICLE 2 — BUYER’S RIGHTS
If the seller is located in an EU country, Norway, Liechtenstein, or Iceland, the European distance selling rules apply.
The seller must provide the buyer with clear written information about costs, payment, delivery, and performance of the contract.
The buyer must receive the order within 30 days, unless another delivery period has been agreed with the seller. If the item is no longer available, the seller must inform the buyer. Any advance payments must be refunded within 30 days, unless the seller provides a comparable replacement item.
The buyer has a right of withdrawal and may cancel the purchase for at least 14 days without giving a reason. Return shipping costs are borne by the buyer.
ARTICLE 3 — NATURE OF THE SERVICE
The products on the website are not sold directly by the owner of the website, but by the seller. When a product is purchased, a contract is therefore concluded between the buyer and the seller. The owner of the website is not a party to this sales contract.
Some products may be purchased from third-party suppliers, who may be located inside or outside the EU.
The service offered by the website owner is an intermediary service. When you place an order through the website, the website owner may act as an intermediary on behalf of and for the account of the buyer and order the product from the actual seller.
If the products need to be imported, this may be done in the buyer’s name. Additional costs, such as import VAT and customs clearance fees, may be the responsibility of the buyer.
ARTICLE 4 — PAYMENT
Payment for the purchased product is processed through the website. The website owner may also be responsible for forwarding payment to the seller.
The prices displayed on the website may differ from the amounts that the website owner pays to the seller. If the seller can provide the product for a lower amount, the difference between the amount paid by the buyer and the amount paid to the actual seller is considered compensation for the intermediary service provided by the website owner.
ARTICLE 5 — COMPLAINT PROCEDURE
If the buyer is not satisfied with the way the agreement has been carried out, this may be reported through the contact form on the website.
Every complaint will be handled with the greatest care and as quickly as possible. The website owner will provide a substantive response no later than 14 days after receiving the complaint.
GENERAL TERMS AND CONDITIONS
TABLE OF CONTENTS
Article 1 — Definitions
Article 2 — Identity of the trader
Article 3 — Applicability
Article 4 — The offer
Article 5 — The contract
Article 6 — Right of withdrawal
Article 7 — Costs of withdrawal
Article 8 — Exclusion of the right of withdrawal
Article 9 — Prices
Article 10 — Conformity and warranty
Article 11 — Delivery and performance
Article 12 — Long-term agreements: duration, termination, and renewal
Article 13 — Payment
Article 14 — Complaint procedure
Article 15 — Disputes
Article 16 — Additional or differing provisions
ARTICLE 1 — DEFINITIONS
In these terms, the following words have the following meanings:
Distance contract: A contract under which the consumer purchases products, digital content, or services without physical presence, and where the contract is concluded using distance communication.
Cooling-off period: The period during which the consumer may exercise the right of withdrawal.
Consumer: A natural person who is not acting as a professional, trader, or craftsperson.
Day: Calendar day.
Digital content: Data produced and delivered in digital form.
Long-term agreement: An agreement for the delivery of a series of products or services over a certain period of time.
Durable medium: Any means that allows the consumer to store information in a way that makes it accessible later in unchanged form, including email.
Right of withdrawal: The consumer’s ability to cancel the distance contract within the cooling-off period.
Model form: The withdrawal form provided to the consumer if the consumer wishes to exercise the right of withdrawal.
Trader: The person or company offering products, digital content, or services to consumers at a distance.
Distance communication technology: Any means that can be used to conclude a contract without the consumer and the trader being in the same room at the same time.
General terms and conditions: The applicable general terms and conditions of the trader.
ARTICLE 2 — IDENTITY OF THE TRADER
Information about the trader is available on the website or may be provided upon request.
ARTICLE 3 — APPLICABILITY
These general terms and conditions apply to every offer made by the trader and to every distance contract and order between the trader and the consumer.
Before the contract is concluded, the text of these terms and conditions must be made available to the consumer. If this is not reasonably possible, it must be stated where the terms can be consulted and that they can be sent to the consumer upon request.
If the contract is concluded electronically, these terms may be made available electronically in a way that allows the consumer to easily store them on a durable medium.
ARTICLE 4 — THE OFFER
If an offer is valid for a limited period or is subject to specific conditions, this will be clearly stated in the offer.
The offer is not binding. The trader has the right to amend and adapt the offer.
The offer contains a complete and accurate description of the products or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer.
If images are used, they are as accurate a representation as possible of the products offered. However, the trader cannot guarantee that the colors displayed exactly match the actual colors of the products.
Obvious errors or mistakes in the offer are not binding on the trader.
Each offer contains information that makes it clear to the consumer what rights and obligations are attached to accepting the offer, including price, any delivery costs, payment method, delivery, performance, and any right of withdrawal.
ARTICLE 5 — THE CONTRACT
The contract is concluded when the consumer accepts the offer and meets the corresponding conditions.
If the consumer accepts the offer electronically, the trader will immediately confirm receipt of the acceptance electronically. Until this confirmation has been received, the consumer may cancel the contract.
If the contract is concluded electronically, the trader will take appropriate technical and organizational measures to ensure secure data transmission and a secure web environment.
The trader may, within legal limits, investigate whether the consumer is able to meet payment obligations and whether there are any facts or factors relevant to responsibly entering into the contract. If there are valid reasons, the trader may refuse an order or attach special conditions to its execution.
No later than upon delivery of the product or service, the trader will provide the consumer with information about contact options, withdrawal rights, warranties, price, delivery costs, payment method, delivery, performance, and any termination conditions.
ARTICLE 6 — RIGHT OF WITHDRAWAL
When purchasing products, the consumer has the right to cancel the contract within 14 days without giving a reason.
The cooling-off period begins on the day after the consumer, or a third party designated by the consumer, has received the product.
If the consumer has ordered several products in one order, the cooling-off period begins on the day the last product is received.
If delivery consists of several shipments or parts, the period begins on the day the last shipment or part is received.
If the agreement concerns the regular delivery of products over a certain period, the period begins on the day the first product is received.
ARTICLE 7 — COSTS OF WITHDRAWAL
When the consumer exercises the right of withdrawal, the consumer is responsible for the return shipping costs unless otherwise agreed.
The trader will refund the purchase price as soon as possible and no later than 14 days after the consumer has communicated the decision to withdraw. The refund will be made using the same payment method used by the consumer for the original transaction, unless otherwise agreed.
A receipt or proof that the item has been returned may be required.
Any reduction in the value of the product resulting from careless handling may be the responsibility of the consumer.
ARTICLE 8 — EXCLUSION OF THE RIGHT OF WITHDRAWAL
The right of withdrawal may only be excluded if this is clearly stated in the offer or at least before the contract is concluded.
Exceptions may include:
products made according to the consumer’s specifications
clearly personalized products
products that may quickly deteriorate or expire
products whose price depends on fluctuations in the financial market
individual newspapers and magazines
audio and video recordings and software where the seal has been broken
hygiene products where the seal has been broken
The right of withdrawal may also be excluded for certain services, including accommodation, transport, restaurant services, leisure activities on a specific date, services started with the consumer’s express consent, and games or lotteries.
ARTICLE 9 — PRICES
During the validity period stated in the offer, the prices of the products and services offered may not be increased unless the price change results from changes in VAT rates or legislation.
The trader may offer products or services at variable prices if those prices depend on fluctuations in the financial market beyond the trader’s control. This must be clearly stated in the offer.
Price increases within three months after the contract is concluded are only permitted if they result from legal or regulatory provisions.
All prices include VAT unless otherwise stated.
All prices are subject to printing and typing errors. In the event of obvious errors, the trader is not obliged to deliver the product at the incorrect price.
ARTICLE 10 — CONFORMITY AND WARRANTY
The trader guarantees that the products and services conform to the contract, the description in the offer, reasonable requirements of reliability and usability, and the legal provisions in force at the time the contract is concluded.
A warranty provided by a distributor, manufacturer, or importer does not affect the legal rights that the consumer may exercise against the trader.
Any defects or shortcomings must be reported to the trader within a reasonable time after discovery. The product should, where possible, be returned in its original packaging and in new condition.
The warranty does not apply if:
the consumer has repaired or altered the product, or had it repaired or altered by a third party
the product has been exposed to abnormal conditions
the product has been handled carelessly
the product has been used contrary to the instructions
ARTICLE 11 — DELIVERY AND PERFORMANCE
The trader will take the greatest possible care when receiving and carrying out product orders.
The place of delivery is the address provided by the consumer.
Accepted orders will be fulfilled as quickly as possible and no later than 30 days, unless the consumer has agreed to a longer delivery period.
If delivery is delayed, or if an order cannot be fulfilled in whole or in part, the consumer will be informed no later than 30 days after placing the order. In this case, the consumer has the right to cancel the contract without cost.
All delivery times are indicative. Exceeding a delivery time does not automatically entitle the consumer to compensation.
If the contract is cancelled, the trader will refund the amount paid as quickly as possible and no later than 14 days after cancellation.
If an ordered product cannot be delivered, the trader may offer a replacement item. It must be clearly stated if a replacement item is delivered.
ARTICLE 12 — LONG-TERM AGREEMENTS: DURATION, TERMINATION, AND RENEWAL
The consumer may terminate an agreement of indefinite duration concerning the regular delivery of products or services at any time, with a notice period of no more than one month.
An agreement entered into for a definite period may be terminated at the end of that period in accordance with the agreed termination rules.
Agreements may generally be terminated in the same manner in which they were concluded.
A fixed-term agreement for the regular delivery of products or services may not be automatically renewed for a new fixed period unless legally permitted.
If an agreement lasts longer than one year, the consumer may terminate the agreement after one year with a notice period of no more than one month, unless reasonable and fair grounds oppose termination before the end of the agreed period.
ARTICLE 13 — PAYMENT
Unless otherwise agreed, the consumer’s payment obligation must be fulfilled within the stated payment period.
If the consumer does not pay on time, the trader may, within legal limits, charge reasonable costs that have been communicated to the consumer in advance.
ARTICLE 14 — COMPLAINT PROCEDURE
The trader has a complaint procedure and handles complaints in accordance with this procedure.
Complaints regarding the performance of the contract must be submitted to the trader within a reasonable time after the consumer has discovered the issue.
Complaints must be described fully and clearly.
The trader will respond to complaints within 14 days of receipt. If a complaint requires a longer processing time, a confirmation will be sent within 14 days indicating when the consumer can expect a more detailed response.
ARTICLE 15 — DISPUTES
Contracts between the trader and the consumer covered by these terms and conditions are governed exclusively by Dutch law.
ARTICLE 16 — ADDITIONAL OR DIFFERING PROVISIONS
Additional or differing provisions must not be to the detriment of the consumer and must be recorded in writing or in a way that allows the consumer to store them on a durable medium.
MODEL WITHDRAWAL FORM
Complete and return this form if you wish to cancel the contract.
To:
Company name
Address
Postal code
Phone number
I/we hereby give notice that I/we wish to exercise the right of withdrawal regarding the purchase of the following product or the provision of the following service:
Ordered on:
Order number:
Received on:
Consumer’s name:
Consumer’s address:
IBAN bank account number:
Consumer’s signature, only if this form is submitted on paper:
Date:
