Italian Charm F.A.Q

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Frequently asked questions

Everything you need to know about your Lucilly charm bracelet.

How many charms fit on one bracelet?

Most Italian charm bracelets hold between 17 and 18 charms for a classic, comfortable look on an average wrist. You can start with fewer and keep adding over time — your bracelet grows with you.

Do I have to buy a bracelet first?

Yes — start with a blank Italian charm bracelet as your base, then choose the charms you love and build your design from there. Buy 10 charms and your bracelet is free. 🎁

What if I don't know my wrist size?

Italian charm bracelets are sized by the number of charms, not a traditional wrist measurement:

Charms Bracelet length
16 charms ≈ 14.5 cm
17 charms ≈ 15.2 cm
18 charms ≈ 16.3 cm
19 charms ≈ 17.0 cm
20 charms ≈ 18.0 cm

If you're between sizes, most customers start slightly larger and adjust over time.

How do I set up my bracelet?

Adding or removing charms is quick and simple. Use a charm tool, a coin or a small flat-head to gently open the spring link, slide the charm in or out, then press it closed. You can rearrange your bracelet anytime as your style changes.

Is this a good gift?

It makes a deeply personal gift. Many customers design a bracelet around a birthday, friendship or shared memory — and because charms can always be added later, it becomes a gift that grows over time.

Are your charms waterproof and tarnish-resistant?

Yes. Our charms and bracelets are crafted from high-quality stainless steel and are waterproof, sweatproof and tarnish-resistant — perfect for everyday wear.

Can I wear my bracelet at the gym or in water?

Absolutely. The bracelet is lightweight, secure and sweatproof — designed to stay put during daily movement, workouts and normal water exposure.

How fast is shipping?

Every order is dispatched within 48 hours with full tracking, so you can follow your parcel all the way to your door. Most orders arrive within a few business days.

What is your returns policy?

If something isn't right, contact us within 14 days of delivery and our team will help you with a return or exchange. Items should be unused and in their original condition.

How can I contact you?

Our team is here to help. Reach us anytime at Customer.lucilly@outlook.com and we'll get back to you as soon as we can.