1. WHAT IS THE RETURN PERIOD?
You can return a product within 14 days after receiving it.
Products purchased with a discount via email or directly in the online store cannot be refunded.
We will notify you as soon as we have received and inspected your return, and we will let you know whether the refund has been approved or not. If the refund is approved, you will automatically be refunded to your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.
The customer is responsible for the direct cost of returning the goods.
All orders must be returned by the customer to the following address:
302, Dahuangfeng E-commerce Industrial Park, ShaJing Baoan District, Shenzhen City, 518103, China
2. HOW LONG DOES IT TAKE TO GET MY MONEY BACK?
Once the unopened products have been received, confirmed, and approved, a refund, depending on the condition of the product, will be issued to the original payment method.
All customers must contact us after returning the package and provide us with the tracking information so that we can process the refund.
Please note that most financial institutions take an average of 3 to 5 business days to process a refund.
3. WHY DO WE NOT OFFER RETURNS ON HEALTH PRODUCTS?
Health and beauty products are considered hygiene products. We take hygiene and public safety seriously and do not allow returns on beauty and health products in order to protect all our customers.
We are not alone in this policy. Other beauty and health product suppliers do not allow returns for the same reason.
4. WHAT IS THE SHIPPING TIME?
We deliver within 7 to 20 business days.
Please contact us if you have not received your order after this period.
5. MY TRACKING LINK DOES NOT WORK
You can track your package via:
17track.net
6. DO I HAVE TO PAY THE SHIPPING COSTS?
Yes, all customers are responsible for their own return shipping costs.
We recommend using a trackable shipping option when sending your return, as we are not responsible for lost returns.
7. CAN I RETURN MY PRODUCT WITHOUT CONTACTING YOU?
You must contact us before sending your return, as the return address may be different from the original shipping address.
Products sold under special conditions or promotions cannot be refunded.
8. HOW CAN I CONTACT YOU?
You can contact us using the form below.
Our team works 24 hours a day, 7 days a week. We always aim to respond within 24 hours and are happy to help.
9. MY ORDER IS DAMAGED. WHAT SHOULD I DO?
For the fastest solution, please attach a photo showing the damaged part of the item.
The best photos are taken on a flat surface where the date and defect are clearly visible. We will use this information to help you with your order and to prevent errors in the future.
10. WHAT ARE THE DELIVERY COSTS?
Shipping is FREE!
